About the role
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.
Job Overview
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your
assigned brand, responsible for driving sales, elevating the customer
experience, and leading with passion, expertise, and style. You serve as both a
product educator and beauty enthusiast - creating personalized routines,
demonstrating new trends, and helping customers look and feel their best.
In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by
example through exceptional service and product knowledge. You’ll foster
customer loyalty, build relationships through clienteling, and execute brand
strategies, events, and training in collaboration with store leadership and
vendor partners. With a deep understanding of your brand and strong business
acumen, you’ll analyze sales data, identify opportunities, and deliver results
in a fast-paced, goal-driven environment.
How Our Beauty Brand Expert Leaders Spend Their Day…
- Every day starts with a positive example. As a Beauty Brand Expert Leader,
you come in energized and ready to inspire your team - wearing your name
badge with pride, greeting colleagues with genuine warmth, and ensuring your
counter is polished, organized, and fully prepared to welcome customers. You
set the tone by reviewing daily sales goals, staying informed on new
launches, top-performing products, and current beauty trends - so you're
equipped to lead with confidence, support your team, and deliver exceptional
service to every customer.
- On the floor, you lead through action - welcoming customers with genuine
hospitality, making eye contact, and starting friendly, personal
conversations that build lasting relationships.
- You help maintain a shoppable space by ensuring testers are clean and
well-stocked, signage and pricing are current, and displays reflect brand
standards. You lead by example, jumping in to support merchandising updates
and keeping the space visually appealing and welcoming throughout the day.
- You help the team Finish Strong - by reminding them to share Loyalty
benefits, making sure customers leave with everything they need, and ending
each interaction with a sincere thank-you, often using the customer’s name
and adding a personal touch.
- You know that service starts with each other. You model collaboration,
honesty, and care - supporting your peers so the whole team can better serve
our customers and communities.
- And we know that excellence is a journey - we strive to improve every day,
take pride in our work, achieve sales goals and learn from each other to
deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled 12-24 hours per week. Hours
are dependent on business needs and colleague availability. Information
regarding hours per week needed for benefit eligibility purposes can be
found here [https://hr.macys.net/csw/u/pub/pdfs/15037.pdf].
Who You Are and What You Will Do
- Deliver exceptional customer service through personalized consultations and
expert product knowledge
- Build lasting relationships with clients and drive client development through
outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal,
and annual sales results and implement strategies to grow business and
improve results
- Plan and execute in-store and vendor-led events to drive traffic and
engagement
- Maintain brand standards through proper merchandising, hygiene, and stock
replenishment
- Collaborate with vendors, personal stylists, and store leadership to optimize
outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support
team education
- Manage multiple priorities in a fast-paced environment with strong attention
to detail
- Demonstrate sound judgment, and a passion for the beauty industry
- Responsible for acquiring new customers by opening credit accounts and
sharing loyalty benefits
- 3–5 years of relevant retail, beauty, or leadership experience preferred
- Flexible availability, including days, evenings, weekends and holidays with
regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and
supervisors
- Read and understand employment policies and safety rules/procedures in
English
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and
reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs.,
stooping, kneeling, crouching, and climbing ladders, reaching, including
above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job
functions, including handheld equipment, cash register and ability to process
register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial
advice
Access the full menu of benefits offerings here
[https://hr.macys.net/csw/u/pub/pdfs/15037.pdf].
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues
covered by a collective bargaining agreement. Macy's Inc. reserves the right to
amend this job description at any time. Macy's Inc. is an Equal Opportunity
Employer, committed to an inclusive work environment.
BEAUTY00
Source: employer career site (oraclecloud). Listed Oct 30, 2026. Confirm all details on the employer's site.